Terms of Use

The Service may offer automatically renewing subscriptions. Please read these Terms of Use carefully before starting a trial or purchasing an automatically renewing subscription. Lina is a mobile application and web service that provides AI-powered conversation practice for foreign-language learning.

IF YOU SUBSCRIBE THROUGH THE APP STORE OR GOOGLE PLAY, YOU MUST CANCEL YOUR SUBSCRIPTION IN YOUR APP STORE OR GOOGLE PLAY ACCOUNT SETTINGS AT LEAST 24 HOURS BEFORE THE END OF YOUR FREE TRIAL OR BILLING PERIOD TO AVOID BEING CHARGED.

IF YOU SUBSCRIBE THROUGH OUR WEBSITE, YOU MAY CANCEL BEFORE THE END OF THE CURRENT BILLING PERIOD THROUGH THE CANCELLATION PAGE IN THE SUPPORT CENTER OR BY ANOTHER METHOD THAT IS NO MORE DIFFICULT THAN THE METHOD USED TO SUBSCRIBE.

1. Acceptance and Parties

1.1. These Terms of Use ("Terms") govern the relationship between the Company identified below and you, the subscriber ("you" or "User"). They apply to your use of websites, mobile applications, and other services offered under the Lina brand (the "Service"), including all text, graphics, video, music, software, and other content provided by the Company (the "Content").

1.2. Merchant information. For services offered through the web channel, the contracting party and Merchant of Record is Alvanko Ltd, 4 Raven Road, Unit 1c3, London, Greater London, E18 1HB, United Kingdom, hello@alvanko.com. "Company," "we," and "our" mean Alvanko Ltd. "Lina" identifies the brand and application through which the Service is offered and is not a separate legal entity.

1.3. Lina's role. Lina Studio Yazılım Reklam Teknolojileri Araştırma Geliştirme ve Pazarlama Ticaret Anonim Şirketi ("Lina") develops Lina's software infrastructure, provides technical operation, and produces in-app content as an independent service provider and content licensor. Lina maintains a relationship with the Company for technical services and content licensing; it does not sell to, contract with, invoice, or collect payment from end users. Lina acts only as a local technical representative and content provider and is not the Merchant of Record.

1.4. Governing law and jurisdiction. These Terms and all non-contractual obligations arising in connection with them are generally governed by the laws of England and Wales. The courts of England have jurisdiction over disputes arising from or connected with these Terms. This does not limit mandatory consumer rights in your country of residence.

1.5. By accessing or using the Service, you agree to be bound by these Terms, which form a legally binding agreement between you and the Company. Read them carefully before using the Service.

1.6. Please also review our Privacy Policy. Its provisions and any additional terms, policies, or documents published within the Service are incorporated into these Terms by reference. Any pre-contractual information provided to consumers before purchase is also an integral part of these Terms.

1.7. We may amend these Terms. Changes that adversely affect consumers will be communicated by email or in-app notice within a reasonable period before they take effect. You may terminate the agreement without charge before such changes take effect.

1.8. THESE TERMS INCLUDE IMPORTANT DISCLAIMERS, WARRANTY DISCLAIMERS, AND LIMITATIONS OF LIABILITY. THESE LIMITATIONS DO NOT APPLY TO THE EXTENT THEY CONFLICT WITH MANDATORY CONSUMER LAW IN YOUR COUNTRY OF RESIDENCE.

1.9. IF YOU DO NOT ACCEPT ANY PART OF THESE TERMS, OR ARE NOT AUTHORIZED TO AGREE TO OR BE BOUND BY THEM, DO NOT ACCESS OR USE THE SERVICE.

2. Important Disclaimer

2.1. To the extent permitted by law, the Service does not guarantee that it will meet your needs; operate continuously, on time, securely, or without errors; produce particularly accurate or reliable results; or provide information or materials that meet your expectations.

2.2. The Service is designed as a tool that may help you achieve general life goals. Activities encouraged or inspired by the Service may involve risks. You are responsible for decisions you make concerning your health and well-being when participating in those activities.

2.3. Information provided through the Service is for informational and entertainment purposes only. The Service is not a substitute for professional medical or psychiatric advice, diagnosis, or treatment, or for professional financial, legal, or investment advice. Do not delay seeking professional advice because of the Service.

3. Account Registration

3.1. You may need to create an account ("Account") and provide the information requested in the registration form to use certain features of the Service.

3.2. By creating an Account, you represent and warrant that all registration information you provide is accurate and complete, that you will keep it accurate, and that your use of the Service will not violate any applicable law, regulation, or these Terms.

3.3. Age requirement. The Service is not designed for people under 18. By using the Service, you represent that you are at least 18 years old. We will close accounts that we identify as belonging to minors and delete their personal data.

3.4. We reserve the right to suspend or terminate your Account or access to the Service with reasonable notice if you breach these Terms.

3.5. You are responsible for keeping your login credentials confidential and for all activity under your Account. You agree to notify us immediately if you suspect unauthorized use of your Account or any security breach.

4. The Service

4.1. By using the Service, you represent and warrant that all information you provide is accurate and complete and that your use of the Service will not violate any applicable law, regulation, or these Terms.

4.2. The Service may be changed, updated, interrupted, or suspended at any time with reasonable notice.

4.3. You are solely responsible for obtaining and maintaining the equipment and telecommunications services needed to access the Service, including your device and internet service.

4.4. We reserve the right to modify the Service, including free and paid features, with reasonable notice. Material changes adverse to consumers will be notified before they take effect; if a consumer does not accept the changes, the consumer may terminate the agreement without charge.

4.5. To the extent permitted by law, you access and use the Service at your own risk.

4.6. We provide reasonable customer support. Requests may be sent to info@linaai.co or through in-app support channels.

5. Third-Party Advertising, Intellectual Property, and User Content

5.1. The Service may include links to third-party websites or resources and advertisements for third parties ("Third-Party Ads"). These advertisements are not controlled by the Company, and the Company is not responsible for their content.

5.2. Except in cases of intent or gross negligence, the Company is not responsible for losses arising from your direct or indirect interactions with other users of the Service or with any Third-Party Ad.

5.3. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license, without the right to sublicense, to use the Service solely for personal, non-commercial purposes.

5.4. You represent and warrant that your use of the Service will comply with these Terms and will not infringe the rights of any third party.

5.5. All rights in text, images, brands, logos, data, content, software, and materials used to operate or displayed through the Service, excluding User Content, belong to the Company or Lina as content licensor, or are used with permission from third parties.

5.6. The Company expressly reserves its intellectual property rights. Except as expressly permitted by these Terms, copying, distributing, selling, decompiling, reverse engineering, or creating derivative works from the Service is prohibited.

5.7. Information, data, text, and other materials that you submit or may submit to the Service ("User Content") remain your intellectual property.

5.8. You grant the Company a non-exclusive, worldwide, transferable license to host, publish, display, and process User Content to the extent necessary to provide the Service. This license ends as soon as technically reasonably possible after you delete your Account.

5.9. Each user is responsible for their own User Content. The Company does not warrant the accuracy, currency, or quality of content uploaded by users.

6. Payments, Subscriptions, and Refunds

6.1. Commercial roles. Lina's application and content are developed by Lina and technically maintained by Lina. Lina does not invoice or collect payment from end users. All payment collection, billing, and subscription management are handled by the Merchant of Record applicable to the channel through which the user accesses the Service.

6.2. Merchant of Record.

• (a) Apple App Store: Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland. Payment, billing, and refunds are subject to Apple's terms. Use your Apple ID account settings to cancel.
• (b) Google Play Store: Google Commerce Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Payment, billing, and refunds are subject to Google's terms. Use your Google Play account settings to cancel.
• (c) Web channel: Alvanko Ltd, identified in Section 1.2, is the Merchant of Record and contracting party. Web payments may be processed through authorized third-party payment providers, including Stripe, acting on behalf of Alvanko Ltd. Alvanko Ltd remains the seller and remains responsible to consumers. Use the Support Center cancellation page or the subscription-management area of your Account to cancel.

6.3. This structure results from the technical and contractual operation of the relevant platforms. Lina has no direct sales or contractual relationship with end users through these channels.

6.4. Subscription term and billing. The Service is offered as an indefinite subscription relationship. Your subscription is billed periodically in advance according to your plan. You may terminate it at any time without providing a reason or paying a penalty.

6.5. Pre-contractual information. Before a web purchase, we clearly provide the subscription's main features, total price including all taxes, payment and termination terms, automatic-renewal information, and withdrawal-right information as required by applicable law. Confirming the purchase means you acknowledge that you read and understood this information.

6.6. Automatic renewal. Unless cancelled before the end of the billing period, an indefinite subscription automatically renews for the next billing period at the advertised price. For web subscriptions, we send a renewal reminder a reasonable time before renewal: at least 7 days before renewal, and 15–45 days before annual or longer periods.

6.7. Cancellation. You may cancel at any time without giving a reason or paying a penalty. Cancellation must be available through a method no more difficult than the method used to subscribe, including the Support Center one-click cancellation page, Account settings, or written notice to info@linaai.co. We process cancellation requests within seven (7) days after receiving them and confirm the cancellation by email or in-app notification. Deleting the app does not cancel a subscription.

6.8. Effects of cancellation. If cancelled, the subscription ends at the end of the current billing period and you retain access during that period. Because you may continue using the Service until the end of the billing period, no separate refund is provided for unused time. An unexpired promotional or trial subscription may end immediately upon cancellation. This does not limit your rights under Section 6.12 for defective performance.

6.9. Price changes. We may change subscription fees. For web subscriptions, price increases are notified by email at least thirty (30) days before taking effect. If you do not accept an increase, you may cancel without charge and the new price will not apply to you. App-store price changes follow the platform's own notice and consent process.

6.10. Trials. We may offer limited trials that automatically convert to paid subscriptions. Before a trial starts, we clearly disclose its length and the terms of the following paid period. Unless you cancel during the trial, the paid subscription begins automatically at the end of the trial.

6.11. Withdrawal rights. To the extent permitted by applicable law, withdrawal rights may not apply to intangible digital content performed immediately with your consent. By confirming the purchase and expressly requesting immediate performance, you acknowledge that you waive withdrawal rights for the digital content and services. This does not limit statutory rights for defective performance.

6.12. Consumer rights for defective performance. If the Service cannot be provided in accordance with its contractual characteristics for reasons attributable to the Company, you have the statutory consumer rights available under applicable law, including: (i) terminating the contract and requesting a refund; (ii) requesting a price reduction; (iii) requesting free correction of the defect; or (iv) where possible, requesting a defect-free equivalent service. These rights cannot be restricted by these Terms.

6.13. Failed payments and default. If an automatic-renewal payment cannot be collected, access to the Service is suspended for fifteen (15) days from the first failed collection attempt. During this period, we will retry collection and you may update your payment method to reactivate your subscription. If payment cannot be collected within one (1) month from the first failed attempt, the subscription is cancelled without penalty or additional fee. You will not be charged for services that were not actually provided.

6.14. Refund policy.

• (a) Purchases processed through the Apple App Store or Google Play Store are subject to the relevant store's refund policy. The Company cannot issue direct refunds for payments processed through those channels; refund requests must be submitted to the relevant store's support.
• (b) Website purchases are subject to the published refund policy, without prejudice to withdrawal rights, defective-performance rights, or mandatory consumer law in your country of residence.

6.15. Complaints and dispute resolution. Send complaints about the Service to info@linaai.co or through in-app support channels. If the Company cannot resolve your complaint, you retain the right to use the legal remedies available under the law of your country of residence.

7. User Representations and Restrictions

7.1. By using the Service, you represent and warrant that:

• You have legal capacity and agree to comply with these Terms;
• You are not under 18;
• You will not access the Service through a bot, automated script, or other non-human method;
• You will not use the Service for an unlawful or unauthorized purpose;
• You are not identified by OFAC as a Specially Designated National, are not included on the EU Consolidated List of Persons, Groups and Entities Subject to Financial Sanctions, and are not included on any sanctions list maintained by another official authority responsible for sanctions policy; and
• Your use of the Service will not violate any applicable law or regulation.

7.2. If you provide information that is false, inaccurate, outdated, or incomplete, we reserve the right to refuse your current or future use of the Service.

7.3. You may not use the Service for any purpose other than the purpose for which the Company provides it.

7.4. As a user of the Service, you agree not to:

• Systematically collect or compile data or content from the Service into a collection, compilation, database, or directory without our written permission;
• Use the Service without authorization;
• Modify, adapt, translate, or create derivative works from the Service;
• Use the Service for a commercial venture or revenue-generating activity for which it was not designed;
• Distribute the Service to enable simultaneous access by multiple devices or users;
• Use the Service to create a product, service, or software that competes with or substitutes for the Service;
• Use an application, accessory, or device not specifically approved by the Company;
• Circumvent, disable, or interfere with security features of the Service;
• Frame or embed the Service without authorization;
• Interfere with, disrupt, or place an unreasonable burden on the Service or its connected servers;
• Attempt to reverse engineer, decompile, or disassemble software components of the Service;
• Attempt to bypass preventive measures of the Service;
• Upload or distribute viruses, worms, Trojan horses, or other malicious software;
• Use spiders, robots, scrapers, or other automated tools to access the Service;
• Use the Service to send unsolicited commercial email (spam);
• Harm or defame the reputation of the Company or the Service;
• Use the Service in violation of any applicable law; or
• Otherwise violate these Terms.

8. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, APPLICATION, AND OTHER ELEMENTS OF THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DOES NOT WARRANT THAT (I) THE WEBSITE, APPLICATION, OR INFORMATION WILL BE TIMELY, ACCURATE, RELIABLE, OR COMPLETE; (II) THE SERVICE WILL BE ACCESSIBLE AT ALL TIMES AND IN ALL PLACES; (III) ERRORS OR DEFECTS WILL BE CORRECTED; (IV) THE SERVICE WILL BE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (V) PARTICULAR RESULTS WILL BE ACHIEVED.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, the Company and its affiliates are not liable to you or any third party for indirect, incidental, special, consequential, or punitive damages, or loss of profits, arising from or connected with your use or inability to use the Service, these Terms, or Third-Party Ads.

9.2. Subject to the limitations above, the Company's total liability for claims arising from your use of the website, Content, or Service is limited to the amounts you paid to the Company for the Service during the twelve (12) months preceding the event giving rise to the claim.

9.3. Nothing in this Section 9 limits or excludes your mandatory consumer rights, the Company's liability for intent or gross negligence, or liability for death or personal injury, to the extent such liability cannot legally be limited or excluded.

10. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Company, its successors, affiliates, employees, and representatives from claims and actions brought by third parties, including reasonable attorneys' fees and expenses, arising from (i) your use of the Service, (ii) your User Content, or (iii) your breach of these Terms.

The Company reserves the right to assume exclusive control and defense of any matter for which you are required to indemnify it, at its own expense. You agree to cooperate with the Company in defending such claims.

11. Data Protection

11.1. For the Service provided through the web channel, Alvanko Ltd is the data controller under applicable data-protection law. Lina acts as a processor on behalf of Alvanko Ltd as technical infrastructure and content provider.

11.2. For purchases through the Apple App Store and Google Play Store, the relevant store processes payment and billing information. Apple and Google act as independent data controllers under their own terms of use and privacy policies.

11.3. See our Privacy Policy for details about the purposes of processing, recipients, retention periods, and your rights under applicable law, including the right to request information, correction, deletion, and objection to processing. Data-subject requests may be sent to info@linaai.co.

12. General Provisions

12.1. If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be replaced, to the extent possible, by a valid provision that most closely reflects the parties' original intent.

12.2. The Company's failure or delay in exercising any right under these Terms does not constitute a waiver of that right.

12.3. The Company may contact you through the email address registered with the Service or by in-app notification regarding changes to these Terms, material changes to the Service, or compliance with legal obligations.

12.4. These Terms are stored electronically, and the current version published in the Service is controlling. We will provide a copy of the current version upon request.

Contact

For notices under these Terms or questions about the Service:

Seller

> Alvanko Ltd

4 Raven Road, Unit 1c3, London, Greater London, E18 1HB, United Kingdom

> hello@alvanko.com

Developer / Technical Provider

> Lina Studio Yazılım Reklam Teknolojileri Araştırma Geliştirme ve Pazarlama Ticaret Anonim Şirketi

İçerenköy Mah. Topçu İbrahim Sk. Quick Tower Sit. No: 8-10D Ataşehir / Istanbul, Türkiye

> hello@linastudio.co

User Support: info@linaai.co — support.linaai.co

I HAVE READ AND ACCEPTED ALL OF THE TERMS ABOVE.

By using the Service, you acknowledge that you have read and understood these Terms of Use.